| |  | What is included with the setup fee? |
| |  | Our one time setup fee includes color correcting, adding the name, agency logo and up to 4 lines of type. A free set of 3 test prints is included if you order at least 25 8x10 headshots. You also get an online account with images uploaded to your portfolio, so reordering is as simple as 1-2-3. |
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| | | How long does it take to get my prints? |
| | | Rays has the fastest turnaround times in the photo lab industry. Click on the service below to find out when your order will be ready.
Film developing and proofsheets
Online proofsheets
4x6 proofs
8x10 originals
Retouching
Headshot Reproductions
Archiving
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| | | What steps are involved in printing my headshots? |
| | | If your photos were shot on film, you will first need to have an original 8x10
print made from each negative you want to reproduce. If you don’t already have
an 8x10 print, bring in your negatives and we can make a custom one for you. All
of our 8x10 prints are color corrected and adjusted for the best quality. If
your photos were taken with a digital camera, we need to receive a high quality
digital file for each shot you plan to reproduce. An 8x10 original may be needed
prior to any retouching work. See below for submitting digital files over the
Internet.
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| | | Photo Quality vs. Litho? |
| | | Photo quality prints are the best quality reproduction available. Photo prints are printed on true photographic quality archival paper using traditional photographic machines that use chemicals such as developer and bleach. With this type of printing, you are able to maintain the true colors of the photo with rich, warm tones and to control the colors and density of the photograph. With our photo quality headshot reproductions, you are offered free test prints with every new setup, which will ensure accuracy of colors and skin tones. Photo quality prints are available in both small and large quantities (minimum of 25) whereas litho prints are more for bulk printing, (minimum usually 100 or 200). Litho quality prints are printed on press machines with ink and do not allow the user to control the quality nearly like that of a photo print. With litho prints, colors tend to shift and crossover, giving unpleasing results in skin tones, hair and shadows. Lithos also tend to fade and pickup a yellow cast as time goes on. Test prints are not available with lithos. For all these reasons, we do not offer litho printing, only the best photo quality prints. |
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| | | How do I place an order on the Web? |
| | | You can send digital files to us via our easy-to-use online order form.
Negatives and prints can be mailed to us. Be sure to enclose the special mail-in
form, available on this site. Files should be in RGB color space with no profiles embedded, sized to at least 8 inches wide by 10 inches in height at 300 dpi. Tiff or jpg format. Note: We do not work with layered tiff or psd files. If you only have an original 8x10 print, you can mail the print to: 1330 N. Highland Avenue, Los Angeles, CA 90028. You need to submit an order form with all orders. Click here to submit an online order or click here for our mail order form.
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| | | Do you ship orders? |
| | | Orders are shipped via FedEX. Prices will vary depending on weight and location. Services include: priority or standard overnight, two day, three day and ground. Please ask us about shipping rates in your area when you place your order. We cannot ship to a P.O. box. |
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| | | What is an online session? |
| | | Online sessions are a way of sharing, viewing and order prints online. The entire photo shoot will be posted on our website for 30 days. A session passcode will be emailed to both the actor and (if applicable) the photographer as soon as the images are available for proofing. To see a sample session, click here.
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| | | Can I place a reorder online? |
| | | Yes. Click here to login to your account and place your reorder. |
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